Shipping policy

Thank you for choosing ELLIOT HARDING. Based in Auckland, New Zealand, our online store focuses on retailing fresh produce and seafood. We abide by strict order handling protocols and adopt insulated refrigerated packaging to protect fresh goods, striving to deliver all orders safely and meet expected logistics schedules.
Order Processing Time
We finalize order verification, commodity inspection and sealed refrigerated packaging within 1 to 2 business days after successful payment and order confirmation. Order processing services will be suspended on New Zealand weekends and national public holidays. During busy promotional cycles and order surges, order preparation may be delayed slightly. We will send timely email alerts to customers once obvious delivery delays occur.
Shipping Rates and Delivery Estimates
Shipping fees are calculated based on package weight, overall size, temperature control requirements and delivery destination. The exact logistics cost will be automatically calculated and displayed on the checkout page before payment confirmation. All fresh food orders will be delivered via refrigerated courier service, with an estimated delivery period of 2 to 5 business days for urban areas, and rural areas may require extra 1 to 3 business days, subject to actual logistics status. The stated delivery time is for reference only. Actual arrival time may be affected by logistics provider operational failures, temperature control issues, extreme weather, regional traffic restrictions and official holidays. Fresh items are perishable, so please arrange to receive the parcel promptly once delivered.
Shipment Confirmation and Order Tracking
Once our warehouse completes parcel handover to authorized logistics partners, you will receive an official shipment confirmation email including dedicated tracking codes and logistics inquiry entrances.
Due to cross-system data synchronization delays, parcel tracking information will be updated and accessible for query within 24 hours after shipment. If tracking data cannot be loaded normally, customers may contact our support team for manual parcel tracing.
Incorrect Address Disclaimer
Customers shall fill in accurate, complete and valid recipient addresses, postal codes and contact numbers during checkout, and double-check all delivery information before submitting orders.
ELLIOT HARDING shall not bear any liability for misdelivery, delivery failure or parcel loss and fresh product spoilage caused by false or incomplete information provided by buyers. If parcels are returned to our warehouse due to address errors, buyers need to bear all additional reshipping fees independently. Perishable goods cannot be resold after return, and no refund will be offered in such cases.
Lost or Damaged Packages
If your fresh parcel is missing or untraceable during transit, please submit a loss investigation request to our customer service within 24 hours after the scheduled delivery date.
Temperature-controlled transportation may face risks of packaging rupture or product spoilage. If you receive damaged or spoiled goods, please retain the original outer packaging and insulated box and take clear evidentiary photos within 2 hours after receiving parcels. Our team will conduct comprehensive verification and deliver targeted solutions as soon as possible.
Fresh Product Storage and Consumption Notice
All fresh food items have a limited shelf life. Customers shall refrigerate or freeze the goods immediately after receiving the parcel and consume within the recommended storage period shown on product labels. We reject after-sales claims for spoilage caused by improper storage, delayed collection or rough handling after successful delivery.
International Shipping and Customs Notice
We provide domestic New Zealand shipping for fresh food products. International delivery of fresh perishables is not available due to food quarantine and shelf-life restrictions. All shipments must comply with New Zealand food safety and biosecurity regulations. We will not be responsible for parcel detention and relevant losses arising from buyers' non-compliance with local food import declaration regulations if international shipment is specially arranged.
Contact Information
If you have any questions about shipping regulations, logistics progress and delivery after-sales issues, please contact us via official channels below:
Trade name: ELLIOT HARDING
Phone number: +64 22 617 8409
Email: info@ellhari.shop
Physical address: 26 Queenstown Road, Hillsborough, Auckland 1061, New Zealand